Retail developments vary enormously from small neighbourhood centres, regional shopping centres made up of a cluster of ordinary retail stores, to mega malls that offer a combination of shopping and recreation experiences.

Retail centres are destinations of choice for all sorts of people. Whether they are looking to purchase items, enjoy a good meal, catch up with friends or spend their leisure time window shopping, a well-resourced and experienced security team at a retail centre can make all the difference.

Our retail security personnel go an extra mile by acting as property ambassadors. They enhance the overall shopping experience through maximum visibility, identifying and responding to suspicious activity, controlling access to restricted areas, and assisting customers in every way possible to make their shopping trip a memorable outing.

Officers on patrol are able to identify and report any possible security and facility maintenance issues to the COC team for action. Our on-site primary response team and the elite tactical members are always on standby to respond with the necessary force as the situation may demand.

Smart Cities and Urban Precincts host conferences, entertainment events, and other special occasions that attract large crowds such as a celebrity autograph signing. On days of major sales, such as Black Friday, our team of professionals will always be there to control the crowds and queues to ensure that there is order and ultimate safety for everyone.

By leveraging on cutting edge technology and other innovations, our team of dedicated professionals can shape your precinct into a place that's better equipped to deal with today’s security challenges. We will set up a security team that includes foot patrolling officers, electric scooter patrolling officers, quad bike team leaders, behavioural detection officers, duty managers & supervisors, primary security back up teams, all the way to an elite tactical force that it a well oiled machinery.

Mixed use precincts are massive investments and having a formidable security team to take care of stakeholders’ interests is non-negotiable. A successful precinct includes active participation of all its stakeholders to pull resources together in a way that leave nothing to chance when it comes to safety of residents, businesses, customers, property, plant, and equipment.

Our real-time guard monitoring systems allow the COC to monitor patrol activity and ensure maximum security visibility around the clock. Our officers are trained to cover as much ground as possible to ensure there are no vulnerable areas anywhere on the precinct premises.

Incorporating technology in safety and security is central for running a successful urban precinct. Our Central Operations Centre (COC) is the hub where all the relevant information comes together via our various technological touchpoints and human interaction, where we analyse that information and mobilise the necessary responses. Our real time interfaces allow duty managers to keep the client updated about everything happening on their facility. From general situation updates, emergencies, contractor/maintenance related issues, to a complete wellbeing of the precinct, our team is equipped to ensure ultimate peace of mind for everyone.

These officers are also equipped with first aid and firefighting expertise that allow them to respond quickly and appropriately to all forms of emergencies. While waiting for first responders to arrive, our personnel are able to use detailed knowledge and training in a broad range of emergency response procedures. Their detailed knowledge of the facility become lifesaving as they direct staff and guests to exits and help everyone evacuate buildings safely in the event of a major emergency, such as a fire. Be it that people are stuck in a lift, our staff will know exactly what to do. When it comes to conducting fire drills and ensuring total compliance with regulations and insurance requirements, our officers will be on the forefront to ensure that your facility is fully complaint.

In addition to reporting and keeping accurate details, our officers will ensure that client rules and policies put in place are followed. They will watch for unwelcome guests who could pose a threat to the premises. We would not hesitate escorting those who are noncompliant off the premises.

A combination of well trained and professional security personnel can complement modern technology to alleviate security concerns. From tenants, staff, clients, visitors, to contractors, commercial facilities attract many people during peak hours which increase security risks such as theft, vandalism, fire, and many others. Even with the most secure windows, locks, and individual building security installations, commercial security officers provide an additional line of protection that keeps your property safe whilst fostering a safe environment for your tenants to do business.

Visa Security Group officers are trained to spot early signs of emergencies such as leaks, flooding, and fires. Having a 24-hour security presence means that these issues can be addressed before they become disastrous and place your entire facility at risk. Our well-trained team of security staff that is supported by offsite monitoring and surveillance capabilities have saved our clients millions and made sure that clients are not exposed to civil lawsuits and reputational damages.

Our front desk security staff will make a good first impression by upholding the culture of your organisation. As they welcome tenants, employees, and visitors, they will exude total professionalism that indicates to everyone that your building takes everyone’s safety and security seriously. Our customer service focused Security staff can also act as your concierge, where you require a courteous, yet strong presence to be the face of your business. These include: